Refund & Return Policy

At Strong Car Key Chains, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window and Eligibility

Returns are accepted within 14 days of delivery, provided the following conditions are met:

Items must be new, unused, and returned in their original packaging.
Products must not show signs of wear, damage, or alteration.
We accept returns for both defective and non-defective products.
Customers must contact us at support@strongcarkeychains.com to request return authorization and instructions before returning any item.

Shipping Area

We currently ship and accept returns within the United States only.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following:

Your order number
Clear photographs of the item and packaging
A brief description of the issue

Once reviewed, we will arrange a replacement, exchange, or full refund, depending on the situation.

Refund Process

After we receive and inspect your return, you will be notified by email regarding approval or rejection.

If approved:

Refunds will be processed to your original payment method within 7 business days.
You will receive a confirmation email once the refund has been issued.

Late or Missing Refunds

If you have not received your refund:

Recheck your bank or payment account.
Contact your bank or credit card provider, as processing times may vary.
If the issue continues, contact us at support@strongcarkeychains.com or call +1 470-635-6296 during business hours.

Non-Returnable Items

We do not accept returns in the following cases:

Items not in new condition.
Products showing signs of use or customer-caused damage.
Returns requested after 14 days of delivery.
Items sent back without prior authorization.

Exchanges

We accept exchanges within 14 days of delivery.

Items must be new and unused.
Exchange requests must be approved before mailing the product.
All exchanges are subject to product availability.

Return Address

728 Park Ave East
Mansfield, OH 44903
United States

Method & Fees

Return Method: By mail
Return Label: Download and print, free of charge
Restocking Fee: None
Return Shipping Cost: Free
Refund Processing Time: 7 business days

Cancellation Policy

Orders may be canceled within 2 hours of purchase, provided the order has not yet been processed or shipped.

To request a cancellation, contact us immediately at support@strongcarkeychains.com or call +1 470-635-6296.

Contact Us

Store Name: Strong Car Key Chains
Limited Liability Company: Petros Bouldering Gym LLC
Document No(s): 202332002252
Business Address: 728 Park Ave East, Mansfield, OH 44903, United States
Phone Number: +1 470-635-6296
Email: support@strongcarkeychains.com
Customer Support Hours: 9:00 AM – 5:00 PM, Monday to Friday
Timezone: (GMT-05:00) Eastern Standard Time (New York)