1. Where do you ship?
We currently ship within the United States only.
2. How long does shipping take?
Total delivery time is typically 4–9 business days, which includes 1–2 business days for handling and 3–7 business days for transit.
3. What is your order cut-off time?
Our daily order cut-off time is 04:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will be processed the next business day.
4. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
5. Which carriers do you use for shipping?
We ship using trusted U.S. carriers such as USPS, UPS, and FedEx.
6. How can I track my order?
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
7. What should I do if my package is marked as delivered but I haven’t received it?
First, verify your shipping address, check around your property, and ask neighbors or household members. If you still cannot locate the package, contact the shipping carrier. If it is officially declared lost, contact us for further assistance.
8. What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover, along with any additional options shown at checkout.
9. In what currency are your prices listed?
All prices on our website are listed in USD (United States Dollar).
10. When will I be charged for my order?
Your payment method will be authorized and charged at checkout. Orders are processed only after successful payment confirmation.
11. Do you store my credit card information?
No, we do not store full credit card details. All payments are processed securely through trusted third-party payment providers.
12. What is your return window?
We accept returns within 14 days of delivery, provided the item is new, unused, and in its original packaging.
13. Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective products, as long as they meet our return conditions.
14. Do you offer exchanges?
Yes, exchanges are accepted within 14 days of delivery, subject to product availability and return approval.
15. How long does it take to receive a refund?
Once your return is received and approved, refunds are processed to your original payment method within 7 business days. Processing times may vary depending on your bank or card provider.